FAQ


Debra Ann of Atomic Mobiles in her Atomic Mobiles studioWhat is Atomic Mobiles?

Atomic Mobiles was founded in 2008 by me Debra Ann. I create all the mobiles you see on this site. As a solo entrepreneur I do everything myself. 

Where are you located?
North East Los Angeles (NELA) neighborhood of Highland Park, California.

Are Atomic Mobiles mass produced?
Hell no, bespoke, baby! I create each piece by hand when you order. Need quick? I usually have a small amount of mobiles pre-made and ready to ship today.

What materials do you use?
Acrylic plexiglass and stainless steel wire. I only use high-quality materials.

How do I hang my new mobile? 
All necessary hardware, line, and instructions are included. How To Hang Your Atomic Mobile

Do the sizes include the drop down from the ceiling?
No the stated sizes are the dimensions of the mobile itself and do not include the drop down from the ceiling which you can adjust to taste. 

Can I hang these mobiles outdoors?
Yes but please bring indoors during extreme weather.

Do you make XL mobiles?
Yes shop my XL mobiles here

Can I pick my own mobile colors?
I love color and offer 34 vibrant colors and you can customize to match your decor and taste at no extra charge. See Custom Colors and Fun With Colors.

Where/how do I specify my custom colors?
Type your color choices by number in the "Add a note to your order" field in Checkout. Or send me a message with your color choices and numbers.

Can you show me an example of what my piece will look like?
Yes, contact me and tell me what style and colors you want and I'll create a Photoshop mockup. You can also send me a picture of your room and I'll Photoshop it into the room scene so you can better visualize.

How do I clean it?
Clean plexiglass acrylic parts with warm water and mild liquid detergent, wipe with a soft clean micro fiber cloth (or similar) Novus or Brillianize plastic cleaner and polish works extremely well too Do not use abrasives, paper towels or Windex.

What is your turnaround time?
Approximately one week. Demand for my work is always high so please order now. If you need something fast shop my Readymades page.

What payment types do you accept?
Visa, Mastercard, Discover, JCB, American Express, PayPal, AmazonPayments, ApplePay, GooglePay, and Venmo.

AMAZON Customers: I accept Amazon Pay. Choose Amazon Pay at checkout, and speed through checkout in a few clicks. Track all of your Amazon Pay orders on Amazon.

Do you ship outside the USA?
Yes. I ship worldwide. Please note I do not collect any VAT and am not responsible for delays in Customs.

EU and UK CUSTOMERS IMPORTANT NOTICE Because of the increasingly complicated VAT rules the EU and UK are imposing on sellers, if you are in the EU or UK please order at my Etsy Store. Etsy collects and remits all necessary VAT so your order won't experience delays. If you don't see what you want there, contact me and I'll make an Etsy listing for it.

How much is shipping?
USA: FREE USPS Priority. Overnight Express shipping is available at an additional cost at checkout
Canada: $20 and up USPS Priority International
Elsewhere: $30 and up USPS Priority International


How do I check my Order Status?
You will receive a Shipping Confirmation email with tracking once your mobile ships.

Do I have to create an account to order?
No, it's optional, you can checkout as a Guest. 

Can I order by phone?
Yes call me at (323) 640-0003 Mon-Fri 11am to 5pm California Pacific Time.

What is your Security and Privacy Policy?
Orders are processed using top industry security. I do not sell or share your information for any purpose, ever - learn more

Do you charge sales tax?
By law I must collect sales tax for sales shipped within the state of California.

What is your Return / Refund Policy?
Returns are accepted within 30 days of delivery and must be in new condition with all original parts and materials and packed well to avoid damage in transit. Please inspect your order and report any issues right away. If you have any concerns contact me and I will work with you to resolve any issues. 

Do you have reviews?
Yes, read my Reviews/Testimonials.

Are you accepting Commissions
I'm currently accepting commissions and licensing. Contact me to discuss your needs.

Are you available for interviews and media?
I welcome media requests for interview and articles. Contact me to discuss.

Do you make mobiles for Movies + TV Shows?
Yes I routinely make art for production sets on a tight schedules and I'm experienced with signing Release Forms. Contact me I reply quickly.

 


Atomic Mobiles is automatically mobile-ready on your mobile device. Go to AtomicMobiles.com or scan this QR Code:

Atomic Mobiles QR Code


I take pics and video of some of the mobiles just before shipping. You might get a sneak peek of your piece on Instagram and other social media. 

Post photos of your Atomic Mobile with #AtomicMobiles

  Atomic Mobiles on FacebookAtomic Mobiles on TwitterAtomic Mobiles on InstagramAtomic Mobiles on PinterestAtomic Mobiles on YouTubeAtomic Mobiles on Vine
Follow @AtomicMobiles