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FAQ | Atomic Mobiles




Debra Ann of Atomic Mobiles in her Atomic Mobiles studioWho is Atomic Mobiles?

Atomic Mobiles was founded and is owned by me - Debra Ann. I create all the mobiles you see on this site. I also design, create, and update this website myself. more about Debra Ann

Where are you located?
Artsy NorthEast Los Angeles (NELA) neighborhood of Highland Park, California USA.

Are Atomic Mobiles mass produced?
No, never mass-produced. I create each mobile by hand, when you order, in my studio in Los Angeles. You are assured a quality art mobile that was custom made specifically for you. I do usually have a small amount of mobile pre-made and ready to ship here.

What are your mobiles made of?
The color shapes are 1/8" thick double UV coated matte finish acrylic, and the wire is high quality stainless steel. The base of The Moderne stabile is made from sturdy steel, and the base of The Strobile stabile is made of painted resin (the only painted item I sell).

What hardware do I need to hang my new mobile?
The necessary hardware is included with each mobile.

Is it easy to hang?
Yes it's easy and full instructions are included with your mobile. I recommend using a stud finder ($20 at hardware store) to locate a stud in the ceiling. The included hook is long enough to go through the sheet rock and into the wood stud. Read more here How To Hang Your Atomic Mobile.

How To Hang Your Atomic Mobile click here banner


Do I have to hang it from the ceiling?
No, I offer an alternative way to hang your mobile on the wall here

 

Does the size include the drop down from the ceiling?mobile measurements
No, the stated sizes are the dimensions of the mobile itself, and do not include the drop down from the ceiling. I measure from the tallest spot on the mobile to the lowest for the height, and the two widest spots for the width. Sometimes that measurement is diagonal.

Can I hang your mobiles outdoors?
Yes, however, if you are anticipating extreme weather - high winds, blizzard, etc. - please bring the mobile indoors to protect it.

Do you make XL mobiles?
I'm currently making mobiles in Small, Medium, and Large sizes. I can do some custom sizes. Contact me with your size requirements. Tell me your room's ceiling height, and feel free to send me a picture of the room.

Can I pick my own colors?
Yes, you can customize any of my Atomic Mobiles to match your decor and taste. See the Custom page here. Fun With Colors info page here.

Can you show me an example of what my custom colors will look like?
Yes, contact me and tell me what style and colors you have in mind, and I'll create a Photoshop mockup at no charge. You can also send me a picture of your room and I'll Photoshop the mobile into the room scene so you can visualize what it will look like.

What is your turnaround time?
My current turnaround time is approximately 2 weeks. Demand for my work is always high, so please order now. If you need something fast see my Readymades page.

Do you have any mobiles in stock, ready to ship today?
Yes, I have some mobiles finished and ready to ship today. I call them "Readymades". The name is a loving homage to one of my favorite artists, Marcel Duchamp. Only the mobiles on that page are ready to ship.

What payment types do you accept?
Visa, Mastercard, Discover, JCB, American Express, PayPal, AmazonPayments, and ApplePay, 

Do you ship outside the USA?
Yes. I ship to most countries in the world. My mobiles are hanging in France, England, Canada, Japan, Australia, Germany, Spain, Italy, Belgium, the Netherlands, and more.

How much is shipping?
USA: FREE USPS Priority
CANADA: $20 USPS Priority International
ELSEWHERE: $30 USPS Priority International


Will I get tracking?
Yes. You will receive a Shipping Confirmation once your mobile ships, which includes a USPS Delivery Confirmation tracking number.

Do I have to create an account to order?
No, it's optional, you can checkout as a Guest. 

Is ordering online secure?
Yes. At Checkout your order and credit card information is processed using top industry security. Read more here.

If you prefer, you can place your order via telephone by calling me at 323.640.0003 Mon-Fri 10am to 4pm California Pacific Time.

What is your Privacy Policy?
I do not sell or share your information for marketing purposes, ever. More detailed information here.

Do you charge sales tax?
By law I must collect 9% sales tax for sales shipped within the state of California only. All other US States are not subject to sales tax.

What is the status of my order?
If you have not received your mobile within 3 weeks of ordering feel free to contact me for an update, or contact me anytime with questions, of course.

What if I have a deadline?
Just let me know your deadline and I'll let you know if I can accommodate it.

What is your Return / Refund Policy?

I guarantee you will love your Atomic Mobile. I recommend that you go ahead and hang your mobile, let it settle, and observe it, and live with it for a week or two at least. There's no hurry. You have 30 days to try it out. Your new art piece was custom handmade with care and attention to detail by me when you ordered.

Please ready my Zen of Mobiles article for an interesting perspective.

If you don't love it, simply contact me first, then return it within 30 days in new condition for a refund of the purchase price, less any shipping. 

Please read my Testimonials page to see what my clients have said about my custom art mobiles.

What if my Atomic Mobile breaks?
I guarantee each mobile for life from breakage - a Lifetime Warranty (as long as I'm alive and able to function, that is). So if there is ever any damage or problems contact me and I will repair/fix at no extra charge to you. I want you to love your mobile and enjoy it for years to come.

Do you have Gift Certificates?
Yes. Want to find a perfect gift but can't decide? No problem! Give an Atomic Mobiles Gift Certificate and let them choose.

Do you have a mobile friendly site?
Yes, Atomic Mobiles is automatically mobile-ready on your mobile device including iPhone, iPad, Android, Windows Phone, Blackberry, tablets and more. Go to AtomicMobiles.com or scan this QR Code with your phone:
Atomic Mobiles QR Code
Are you on Social Media?
Certainly! I also take pics and video of a lot of the mobiles just before shipping and you can get a sneak peek of your piece on Instagram and other social media.


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