FAQ | Atomic Mobiles
Who is Atomic Mobiles?
Atomic Mobiles was founded and is owned by me - Debra Ann. I create all the mobiles you see on this site. I also design, create, and update this website myself. more about Debra Ann
Where are you located?
North East Los Angeles (NELA) neighborhood of Highland Park, California USA.
Are Atomic Mobiles mass produced?
No, never mass-produced. I create each mobile by hand, when you order, in my studio in Los Angeles. You are assured a quality art mobile that was custom made specifically for you. I do usually have a small amount of mobiles pre-made and ready to ship here.
What are your mobiles made of?
The color shapes are 1/8" thick double UV coated matte finish acrylic, and the wire is high quality satin stainless steel. The base of The Moderne stabile is made from acrylic, and the base of The Strobile stabile is made of painted resin (the only painted item I sell).
What hardware do I need to hang my new mobile?
All necessary hardware and line is included with each mobile.
Is it easy to hang?
Yes it's easy and full instructions are included with your mobile. I recommend using a stud finder ($20 at hardware store) to locate a stud in the ceiling. The included hook is long enough to go through the sheet rock and into the wood stud. Read more here How To Hang Your Atomic Mobile.
Does the size include the drop down from the ceiling?
No, the stated sizes are the dimensions of the mobile itself, and do not include the drop down from the ceiling. I measure from the tallest spot on the mobile to the lowest for the height, and the two widest spots for the width. Sometimes that measurement is somewhat diagonal.
Can I hang your mobiles outdoors?
Yes, however, if you are anticipating extreme weather - high winds, ice storms, blizzard, etc. - please bring the mobile indoors to protect it.
Do you make XL mobiles?
I'm currently making mobiles in Small, Medium, and Large sizes. I can do some custom sizes. Contact me with your size requirements. Tell me your room's ceiling height, and feel free to send me a picture of the room.
Can I pick my own colors?
Yes, you can customize any of my Atomic Mobiles to match your decor and taste. See the Custom page here. And don't forget to see the Fun With Colors info page here.
Where/how do I give you my custom colors?
Simply type your color choices and numbers in the "Add a note to your order" field in the Cart Checkout. Or send me a message with your color choices and numbers.
Can you show me an example of what my custom colors will look like?
Yes, contact me and tell me what style and colors you have in mind, and I'll create a Photoshop mockup at no charge. You can also send me a picture of your room and I'll Photoshop the mobile into the room scene so you can visualize what it will look like.
What is your turnaround time?
My current turnaround time is approximately 2 to 3 weeks. Demand for my work is always high, so please order now. If you need something fast see my Readymades page.
Do you have any mobiles in stock, ready to ship today?
Yes, I have some mobiles finished and ready to ship today. I call them "Readymades". The name is a loving homage to one of my favorite artists, Marcel Duchamp. Only the mobiles on that page are ready to ship.
What payment types do you accept?
Visa, Mastercard, Discover, JCB, American Express, PayPal, AmazonPayments, and ApplePay,
Do you ship outside the USA?
Yes. I ship to most countries in the world. My mobiles are hanging in France, England, Canada, Japan, Australia, Germany, Spain, Italy, Belgium, the Netherlands, and more.
How much is shipping?
USA: FREE USPS Priority
CANADA: $20 USPS Priority International
ELSEWHERE: $30 USPS Priority International
Will I get tracking?
Yes. You will receive a Shipping Confirmation once your mobile ships, which includes a USPS Delivery Confirmation tracking number.
Do I have to create an account to order?
No, it's optional, you can checkout as a Guest.
Is ordering online secure?
Yes. At Checkout your order and credit card information is processed using top industry security. Read more here.
If you prefer, you can place your order via telephone by calling me at 323.640.0003 Mon-Fri 11am to 4pm California Pacific Time.
I do not sell or share your information for marketing purposes, ever. More detailed information here.
Do you charge sales tax?
By law I must collect 9% sales tax for sales shipped within the state of California only. All other US States are not subject to sales tax.
What is the status of my order?
If you have not received a shipping notice within 3 weeks of ordering feel free to contact me for an update, or contact me anytime with questions, of course.
What if I have a deadline?
Just let me know your deadline and I'll let you know if I can accommodate it.
What is your Return / Refund Policy?
Each item is unique and custom handmade to order, therefore I do not offer returns or refunds. Please inspect your piece(s) immediately upon arrival and report any discrepancies or issues within 10 days from the date of delivery. If you have any concerns, please email me at email@example.com and I will work with you to resolve any issues.
Read what my Clients have said
Please read my Testimonials page to see what my clients have said about my custom art mobiles. Additionally, please read my Zen of Mobiles article for an interesting perspective.
What if my Atomic Mobile breaks?
I guarantee each mobile for life from breakage - a Lifetime Warranty (as long as I'm alive and able to function, that is). So if there is ever any damage or problems contact me and I will repair/fix at no extra charge to you. I want you to love your mobile and enjoy it for years to come.
Do you have Gift Certificates?
Yes. Want to find a perfect gift but can't decide? No problem! Give an Atomic Mobiles Gift Certificate and let them choose.
Do you have a mobile friendly site?
Yes, Atomic Mobiles is automatically mobile-ready on your mobile device including iPhone, iPad, Android, Windows Phone, Blackberry, tablets and more. Go to AtomicMobiles.com or scan this QR Code with your phone:
Are you on Social Media?
Certainly! I also take pics and video of a lot of the mobiles just before shipping and you can get a sneak peek of your piece on Instagram and other social media.